MyDropLab (MojaKropla) Terms of Service

§1. General provisions

1. These Terms of Service set out the rules for using the MyDropLab website (the “Service”) and the rules for concluding and performing contracts for the purchase of laboratory tests. These Terms of Service constitute the terms and conditions referred to in Article 8 of the Act of 18 July 2002 on the Provision of Electronic Services (ustawa o świadczeniu usług drogą elektroniczną).
2. The Service is operated by Med-Extreme Karol Kaszuba, ul. Tadeusza 32, 05-420 Józefów, NIP 712-273-66-45, e-mail: kontakt@mojakropla.pl (the “Seller”).
3. The tests are performed by Diagnostyka S.A. (the “Laboratory”) – an entity performing medical activity with which the Seller has concluded an agreement. The Laboratory collects the sample at its collection points, performs the test and prepares the result.
4. These Terms of Service are available free of charge on the Service website in a manner that allows them to be downloaded, stored and printed.

§2. Definitions

1. Client – a natural person with full legal capacity who places an Order. Consumer – a Client who is a consumer within the meaning of Article 22¹ of the Civil Code (Kodeks cywilny); the provisions concerning the Consumer also apply to a natural person running a sole proprietorship where the contract is not of a professional nature for that person (Article 38a of the Consumer Rights Act of 30 May 2014 (ustawa o prawach konsumenta)).
2. Patient – the person on whom the test is to be performed. This may be the Client or another person for whom the Client acts as statutory representative (e.g. the parent of a child) or with that person’s consent.
3. Order – the Client’s declaration of intent aimed at concluding a contract, submitted via the form in the Service. Referral – an electronic test order (e-referral) issued in the Laboratory’s system on the basis of a paid Order.

§3. Electronic services and technical requirements

1. In the Service, the Seller provides, free of charge, browsing of the offer, a basket and the Order form. These services end when the Client leaves the Service or places an Order.
2. After paying for the Order, the Client receives by e-mail a link to the Results Diary – a free service in which the Client can record result values and view them on a chart. The Seller does not assess the values entered. The Client may delete the entries and stop using the service at any time. At the Client’s request (indicated when placing the Order), the Seller sends a one-off reminder to repeat the tests.
3. To use the Service, the following are required: a device with internet access, an up-to-date web browser with JavaScript enabled, an active e-mail address and a mobile telephone number on a Polish network (for the text message with the Referral).
4. The Client is prohibited from providing unlawful content, including providing another person’s data without authorisation.
5. The Results Diary is opened via a personal link sent by e-mail. Anyone who knows this link can see the values entered; therefore the Client should not share it with anyone. If the Client suspects that the link has reached an unauthorised person, the Client should write without delay to kontakt@mojakropla.pl – the Seller will invalidate the existing link and send a new one.
6. The use of electronic services involves typical risks, such as malicious software, data phishing or impersonation of the sender of an e-mail or text message. The Seller never asks for a bank password or card details by e-mail or text message. The text message with the Referral is sent only by the Laboratory and does not contain a request for any additional payment. In case of doubt about a message, please contact the Seller.
7. The Seller may temporarily suspend the operation of the Service for technical reasons (maintenance, failure, update). Issuing the Referral also depends on the operation of the Laboratory’s system – in the event of its interruption or failure, the time limit set out in §6(1) may be extended; the Seller will issue the Referral without delay after the system is restored and will inform the Client if the delay exceeds 24 hours.

§3a. Content of the Service

1. The content of the Service, in particular descriptions of tests and packages, the guide on preparing for tests, texts and graphics, is protected by copyright. Copying and distributing it without the Seller’s consent is prohibited, except for personal use permitted by law.
2. Test descriptions and guides are for information purposes only. The Seller prepares them with due care, but they do not constitute medical advice and do not replace a consultation with a doctor.
3. The Service contains links to external websites, in particular the Laboratory’s results website and list of collection points, and the website of the payment operator. The operators of those websites are responsible for their content and operation.

§4. Order and conclusion of the contract

1. The Client selects the tests, provides the Patient’s data necessary to issue the Referral (first name, surname, PESEL (Polish national identification number), address, mobile telephone number) and the Client’s own e-mail address, accepts the Terms of Service, gives the required consents and selects “Pay”.
2. Before placing the Order, the Client sees the list of tests, the price of each of them and the total price payable. Placing the Order entails an obligation to pay.
3. The contract is concluded when the payment is credited. The Seller sends confirmation of the conclusion of the contract, together with the Terms of Service, to the Client’s e-mail address.
4. The Client is responsible for the accuracy of the data provided. An incorrect PESEL or telephone number may prevent the Referral from being issued or the text message from being delivered.

§5. Prices and payments

1. The prices stated in the Service are final prices in Polish zloty, include all taxes and cover the collection of the sample at the Laboratory’s collection point. The Client does not pay any additional charges at the collection point for the tests covered by the Order.
2. Payments are handled by PayPro S.A. (Przelewy24), with its registered office in Poznań. Available methods: BLIK, fast online bank transfer and other methods made available by the operator at the time of payment.
3. An Order that is not paid within 24 hours of being placed expires.
4. The Seller sends the proof of purchase and, at the Client’s request, an invoice electronically to the Client’s e-mail address.

§6. Performance

1. Once the payment has been credited, the Seller issues the Referral in the Laboratory’s system – usually within a few minutes, and no later than 1 hour after the payment has been credited. The Patient receives from the Laboratory a text message with the Referral number and a link to view it with a barcode.
2. The Patient attends the selected Laboratory collection point with the text message or the Referral barcode and an identity document, within the Referral’s validity period and during the collection point’s opening hours. The Patient may check the rules for preparing for the test (e.g. fasting) at the collection point or with the Seller.
3. The result is prepared by the Laboratory within the time stated for the test (business days from collection). The Patient collects the result personally from the Laboratory’s online results service, in accordance with the instructions received from the Laboratory. The Seller has no access to the result.
4. If it proves impossible to issue a Referral for any of the tests, the Seller informs the Client without delay and refunds the amount paid for it within 14 days.
5. The Seller does not provide medical advice or interpret results. A test result does not replace a medical consultation.

§7. Withdrawal from the contract

1. The Consumer may withdraw from the contract within 14 days of its conclusion without giving any reason. It is sufficient to send a statement to kontakt@mojakropla.pl, e.g. using the withdrawal form (this is not mandatory).
2. By placing the Order, the Consumer requests that performance (issuing the Referral) begin before the withdrawal period expires. If the Consumer withdraws from the contract before the sample is collected, the Seller cancels the Referral and refunds the entire amount paid.
3. The right of withdrawal does not apply after the service has been fully performed, i.e. after the sample for the test has been collected, because before performance began the Consumer gave express consent to this and acknowledged the loss of the right of withdrawal (Article 38(1)(1) of the Consumer Rights Act). If a sample was collected for only some of the tests, the right of withdrawal applies to the remaining ones.
4. The refund is made within 14 days of receipt of the statement, using the same payment method, unless the Consumer agrees to a different one, at no cost to the Consumer.

§8. Complaints

1. The Seller is liable for the conformity of the service with the contract. A complaint may be submitted to kontakt@mojakropla.pl or in writing to the Seller’s address, stating the Order number, a description of the problem and the expected resolution.
2. The Seller responds to a complaint within 14 days of its receipt. Failure to respond within this period means that the complaint is deemed accepted.
3. The Seller forwards objections concerning the sample collection itself or the performance of the test to the Laboratory and informs the Client of the outcome.
4. In the same manner and within the same time limits, the Client may submit complaints concerning the operation of the Service and the Results Diary.
5. The Consumer may use out-of-court complaint and dispute resolution methods, including the assistance of a municipal or district (powiat) consumer ombudsman or the Voivodeship Inspectorate of Trade Inspection. Information: uokik.gov.pl.

§9. Personal data

The rules for processing personal data, including health data, are described in the Privacy Policy.

§10. Final provisions

1. The Seller may amend the Terms of Service for important reasons (changes in legislation, changes in the scope of services or payment methods). Orders placed before the amendment are governed by the Terms of Service in the version in force on the date the Order was placed.
2. The Seller notifies Clients using the Results Diary of any amendment to the Terms of Service by e-mail at least 14 days before it enters into force. A Client who does not accept the amendments may, before that date, stop using the Diary (delete the entries and stop using the service).
3. Matters not governed by these Terms of Service are subject to Polish law, in particular the Civil Code, the Consumer Rights Act and the Act on the Provision of Electronic Services. The provisions of these Terms of Service do not limit the Consumer’s rights arising from mandatory provisions of law.
4. Disputes with a Client who is neither a Consumer nor a person referred to in the second sentence of §2(1) are resolved by the court having jurisdiction over the Seller’s registered office.
5. These Terms of Service are in force from 10.11.2026.